A server needs your attention.
The signal is linked to SRV-01 and its client. Diagnosis starts with the relevant history.
NEOO MSP · THE OPERATIONS CENTRE FOR IT PROVIDERS
Monitor. Resolve. Bill. One operations centre.
For IT providers serving multiple client businesses. Start with a ticket linked to its client and contract, then agree the functions and connections your team needs.
Murphy is an option. Confirm the functional scope with your team.
From €116 per technician / month
€1,392 billed per technician per year · Excluding VAT; options priced separately.
Annual commitment — billed annually · 4 levels available
Compare plans and calculate my price- Fixed price per technician
- Unlimited clients and devices
- Separate options
- Migration to scope
The living networkSee the MSP cockpit ↓
YOUR CLIENT PORTFOLIO
Many businesses. One shared view.
Each client keeps its environment. Your team finds the context.
A SIGNAL WITH CONTEXT
An alert already knows its client.
The device, history and contract give diagnosis a starting point.
WORK MOVES FORWARD
The right action. With the right context.
Murphy, an optional add-on, prepares. Permissions and approvals guide the intervention.
NEOO MSP
Service stays connected to the result.
Time, contracts and billing tell the same story.
- Fixed price per technician
- Unlimited clients and devices
- Separate options
- Migration to scope
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ONE CLIENT · ALL THE CONTEXT
From signal to invoice.
Follow this example incident. The client, device and contract stay visible. This simulation does not establish the functions included in each MSP plan.
NEOO MSP
Client recordAtelier NordAffected environment
TN-001- Device
- SRV-01
- Contract
- Support & monitoring
- Owner
- Technical team
The scope is already visible.
The technician checks the contract, affected devices and previous interventions.
Follow-up joins the client record.
The ticket gathers the useful information and identifies who owns the next step.
The action follows your rules.
Murphy can prepare an action. The technician approves it when permissions or scope require it.
Completed work stays traceable.
The intervention and recorded time are linked to the ticket and contract for follow-up.
The service keeps its origin.
Billable items are prepared according to the contract. Your team checks them before issuing the invoice.
Workflow simulation. No real action or message is sent.
MSP PRICING
One clear price per technician.
Pay only for the technicians who use Neoo. Add clients, PCs, servers and other monitored equipment without increasing the price of your main subscription.
The displayed prices apply to an annual commitment, billed in one payment for twelve months.
Neoo MSP Core
The MSP entry price. Check the features required for your first client workflow.
€116per technician / month
Annual commitment — billed annually
€1,392 billed per technician per year
Save €108 per technician per year
Neoo MSP Advanced
Another pricing level to compare against the features and options agreed for your team.
€143per technician / month
Annual commitment — billed annually
€1,716 billed per technician per year
Save €324 per technician per year
Neoo MSP Premium
A level to evaluate against your exact scope, without inferring guarantees from its name.
€188per technician / month
Annual commitment — billed annually
€2,256 billed per technician per year
Save €432 per technician per year
Neoo MSP Enterprise
For complex environments, specific contractual requirements and large-scale deployments.
Custom pricing Talk to the Neoo teamMinimum: 1 technician. Prices exclude VAT. Annual billing is one payment for twelve months, not monthly instalments. Confirm renewal, plan changes and cancellation terms before ordering.
Level prices are defined; their functional differences must be specified in your offer. No level is recommended solely on its name or price.
Inclusions and scope to confirm for each level
Inclusions and scope to confirm for each level
Only established inclusions are marked as included. ‘To confirm’ does not mean ‘unavailable’: ask for each level’s features, options, quotas and activation requirements before choosing.
| Feature | Core | Advanced | Premium | Enterprise |
|---|---|---|---|---|
| Multi-client management | Included | To confirm | ||
| CRM and sales | To confirm | |||
| Offers and contracts | To confirm | |||
| Support and ticketing | To confirm | |||
| Interventions and time | To confirm | |||
| Licences and provisioning | To confirm | |||
| Monitoring | To confirm | |||
| Billing | To confirm | |||
| Peppol | To confirm | |||
| Client portal | To confirm | |||
| Projects | To confirm | |||
| Dashboards | To confirm | |||
| Automations | To confirm | |||
| Platform updates | To confirm | |||
Scroll the table to the right to see the Advanced, Premium and Enterprise levels.
The main subscription does not automatically include third-party licences, security, backups, additional storage, Murphy, Desktop & Apps or Forge. Separate these costs from one-off migration and any ongoing guidance.
Configure your Neoo MSP subscription
The main price depends only on the level, billing period and number of technicians.
The calculator is currently unavailable. View the annual prices above or contact our team for an estimate tailored to your needs.
Billing period
Monthly equivalent
Annual subscription billed in one payment
Annual commitment — billed annually
Excluding VAT; options priced separately.
YOUR FIRST USEFUL RESULT
A first ticket linked to the right client.
Validate this workflow with a pilot before extending deployment. This is a suggested starting point, not a product activation performed by this website.
- 01Choose a pilot client
Prepare the client record, relevant contract and a representative request. Check the data to import and access permissions.
- 02Follow an intervention
Agree how the client, ticket, owner and recorded time connect. Verify which functions are available in the chosen plan.
- 03Check before billing
Review billable items and what the contract covers. Then extend the workflow to other clients and validated tools.
Change MSP plans based on confirmed functions and terms. Business serves company-wide management; MSP serves multi-client IT services. This is not a universal upgrade ladder.
MULTIPLE CLIENTS · DEFINED PERMISSIONS
Every client. All their context.
Technicians find what belongs to the selected client. Access to data and actions follows the roles defined in your environment.
Context follows the service, from the first signal to the invoice.
Client portfolioTN-001 / TN-002 / TN-003
Client recordAtelier NordTN-001
- Client
- Devices
- Contracts
- Tickets
- Licences
- Invoices
AN EXAMPLE CLIENT WORKFLOW
From first contact to renewal.
This cycle illustrates a workflow to prepare with your team. Confirm the required functions, connectors and permissions for your chosen plan.
- 01Lead
The first conversation already opens the client file.
- 02Offer
Quote and scope come from that same file.
- 03Contract
Services, commitments and renewal date are set.
- 04Provisioning
Accounts, licences and devices are attached to the client.
- 05Monitoring
Every signal arrives with its client and contract.
- 06Support
Tickets and interventions keep the context.
- 07Billing
Delivered work feeds the invoice.
- 08Renewal
The end date is visible before it arrives.
AUTOMATION EXAMPLE
A Microsoft 365 order can prepare everything that follows.
An example to validate against the Microsoft 365 connector, licences, APIs and permissions available. Murphy is an option at €99 / month; appearing in this scenario does not make it part of the MSP subscription.
Scenario to validate
- 01Add the licencePrepared
- 02Create the userExternal approval
- 03Attach to the contractInside Neoo
- 04Prepare recurring billingInside Neoo
- 05Notify the customerAfter approval
EXAMPLE CLIENT PORTAL
One portal for every customer.
This view illustrates information a client could access. Confirm portal inclusion, enabled functions and access rights for the chosen plan and project.
- Requests and tickets
- Users and equipment
- Contracts and licences
- Services and invoices
INTEGRATIONS
Connect only what has been confirmed.
A connector’s status does not prove it is included in your MSP plan. Peppol is listed as available in the catalogue; activation, limits and prerequisites still need confirmation for your offer. The other connections below require validation.
Catalogue availability; inclusion to confirm
- Peppol
Connections possible after validation
- Microsoft
- Acronis
- OVHcloud
- TD SYNNEX
Using another tool?
Plan your migration, one step at a time.
Start with a customer portfolio or priority process, then expand once data and automation have been validated.
- 01Scope
- 02Import
- 03Connect
- 04Expand
FREQUENTLY ASKED QUESTIONS
Answers before an MSP demo.
Are clients and tenants billed separately?
Not in Core, Advanced or Premium: the main price depends on the plan, billing period and number of technicians.
Are monitored PCs and servers billed separately?
Not in the main subscription. Third-party licences, security, backups, storage and additional services may be billed separately.
What is the difference between monthly and annual billing?
Monthly: paid each month, no annual commitment. Annual: a reduced price, paid once for twelve months.
Can I change MSP level?
Confirm functions, change terms and billing before activation.
Is there a limit on the number of devices?
Clients and endpoints are unlimited in the main pricing model. Specific contractual needs require Enterprise scoping.
Are the client portal and Peppol included?
Confirm inclusion, activation and limits. An illustration or connector availability is not proof of inclusion.
Are Murphy, Desktop & Apps and Forge included?
Murphy: €99 / month as an option. Desktop & Apps: MSP option. Forge: separate plans and credits. Neoo Accounting requires Business and Desktop & Apps, not MSP.
Is the Microsoft 365 integration available?
Validate the connector, licences, APIs and permissions. Confirm activation for your environment.
Can I migrate from an existing PSA?
Assess the available exports and history. Scoping, migration and training are priced separately, not automatically as recurring services.
What support and hosting terms apply?
Confirm support, hosting, security, exports and exit terms in your offer. Price alone guarantees no service level.
Ready to run your entire MSP in the same system?
Show us your portfolio, tools and priorities. We will build the right starting point.